Info

• seniority: medior L2 - senior L1
• remote: 2 Office

Task

• Act as the first line of coordination for incoming IT support tickets.
• Evaluate and assign tickets in collaboration with the Head of IT Operations.
• Track the status of open and aging tickets, ensuring timely follow-ups with team members and end users.
• Ensure adherence to ticketing and support processes across the team.
• Recommend and implement improvements to the ticket handling workflow to streamline operations.
• Collaborate with stakeholders to fine-tune and structure PBIs (Product Backlog Items), including writing descriptions and helping set priorities.
• Support communication between users and the Operations team, especially in cases of delayed user response.
• Over time, pick up and resolve selected high-priority incidents (P1/P2) as needed.

Requirement

• 3+ years of experience in IT operations, service coordination, or application support.
• Strong organizational and communication skills.
• Proven ability to prioritize tasks and manage multiple stakeholders.
• Experience with ticketing systems (Azure DevOps is an advantage).
• Strong focus on process efficiency and continuous improvement.
• Exposure to cutting-edge energy trading technologies.
• Opportunity for professional growth and technical development.
• Flexible work arrangements and a supportive culture.leading complex IT migration and integration projects

Nice to have

• Familiarity with ETRM systems, especially Endur.
• Experience working in or supporting Energy Trading or Commodities businesses.
• Exposure to Agile/Scrum methodologies and backlog grooming.